1. Supportdesk
  2. General Questions

Room Guarantee

Kamernet is the largest online platform in the Netherlands that is specifically focused on bringing together the supply and demand of housing. With the room guarantee we want to ensure you that you will find a suitable home when you use Kamernet properly. 

You are entitled to a refund, with a maximum of 4 months, of your Premium Account when you have not found a suitable home and meet the following conditions:

  • You were a paying customer for a minimum of 4 months ;
  • Your Premium Account is/was a continuous subscription;
  • The expiration date of your Premium Account was not more than a month ago;
  • You have a completed profile and your profile is visible to landlords;
  • You replied to a minimum of 15 listings per month, showing serious interest;
  • You are looking for a home in one of the following cities: Amsterdam, Breda, Den Haag, Enschede, Eindhoven, Groningen, Leiden, Nijmegen, Rotterdam, Tilburg or Utrecht;
  • You showed up to the viewings you have been invited to;
  • You are a student and are registered, or going to register for either an Associates, Bachelor's and/or Master's degree;

    Have you not found a new home and you meet the above conditions? Get in contact with us, so that we can help you and refund you the money.