Your payment is deemed not successful if we receive a notification from your bank that we can not debit your account. The notification doesn't inform us about the reason for the decline. To find out why it happened to you, as the account holder, you need to contact your bank.
Possible reasons for an unsuccessful payment
A payment being unsuccessful can happen for a few reasons. For example:
You have an insufficient balance;
You might have exceeded a daily limit;
The bank was unable to run their verification process correctly;
Thus, ensure that the balance of your account is sufficient, and that you do not cancel or block the direct debit transaction.
How to move forward after a failed payment?
If the direct debit payment fails, there is still a payment obligation since you purchased the Premium Account and/or Early Bird.
If the direct debit fails, we will make up to 3 attempts to debit your account. If all attempts are unsuccessful, you will receive an email with a €10 late payment fee and a payment link to settle the outstanding balance. If payment is still not received after this, your balance will be transferred to Payq for collection.
You can check your outstanding balance in your account under the tab "Invoices".