To send messages to other users, you need a Premium subscription. We offer three subscription options:
A 2-week subscription — €29 (recurring)
A 4-week subscription — €39 (recurring)
A 12-week subscription — €79 (recurring)
If you were mistakenly billed twice, you can request a refund. This article explains the situations in which a refund is possible.
14-day right of withdrawal
You have the right to withdraw from your Premium subscription within 14 days of purchase. You may still be eligible for a refund during this period even if you have already used the platform — for example, by sending messages.
The refund amount depends on when you contact us, and is calculated proportionally based on the service period you have already used. The cancellation date used for this calculation is the date you contact us to request it — not the date you originally made the request in some other way, or the date we process it.
I didn't cancel in time
Your subscription automatically renews unless you cancel it at least 24 hours before the next billing date. If you cancel on the billing date, your chosen payment method will be charged for another period. A confirmation email is sent upon successful cancellation. If you do not receive this email, the cancellation may not have been processed, and the subscription could remain active.
Unfortunately, if you cancelled your subscription too late and were billed for another cycle, we cannot issue a refund. The service for that new period has already begun. Refunds are also not available even if the subscription is cancelled immediately after renewal and the new period remains completely unused.
If you only need a Premium account for a short time, you can buy a subscription and cancel it on the same day. You will still have access to all Premium features until your subscription period is over, but you won't be charged again.
Direct Debit and Outstanding Balances Kamernet processes subscription payments automatically via direct debit. If a direct debit fails due to insufficient funds or a blocked transaction, the system will attempt to collect the payment up to three additional times. A direct debit may still be scheduled to collect a previously missed payment, even if the subscription remains valid until a later date. Canceling your subscription does not stop pending charges for outstanding balances.
I have 2 subscriptions
If you accidentally purchased two subscriptions, please let us know, and we will refund you. However, if you have used both subscriptions to message a user, we are unable to issue a refund.