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FAQ rent equipment

Who can rent?
If you have an account on (You can also rent equipment as a non-student).

How can my roommates and I order the easiest
You can order in two simple steps. First make a selection from our product range. Fill in the order form and send your request. You will then be called back within one working day to complete the order and make a delivery appointment. Can't find what you're looking for? Feel free to call customer service (088 712 9010) to discuss your specific wishes.

Can I rent several devices?
There is a limit of 2 products per order unless you are ordering as a company.. Do you rent one device now and do you want to rent another device in the future? Then simply order a new device via the website. The following device is also delivered and installed. Do you rent the devices as a company? Then it is possible to rent more than 2 devices at the same time. For a personal offer, contact our customer service (088 712 9010).

Can I rent all the devices on the website?
Yes, that's possible.

Will I be tested for BKR?
No. Our fulfillment partner does not grant credit, so they do not use the ‘Bureau Krediet Registratie’ (BKR). You will therefore not be registered with BKR. Your request is carefully checked by our fulfillment partner. To limit the financial risks - as part of the acceptance process - a creditworthiness test is done at Focum. 

When can’t I rent?
  • If you are located on one of the ‘Wadden Eilanden’ or abroad;
  • If you do not have a fixed home address;
  • If you are under guardianship or administration, unless the administrator gives written permission.
  • If you do not pass the credit check.
Who do I sign a contract with?
If you are going to rent you will receive an agreement. This is also your guarantee certificate. This rental agreement is provided by our fulfillment and service partner Elbuco Finance B.V. They therefore offer the agreement for signature on delivery of the equipment. Elbuco is responsible for the entire agreement. Elbuco B.V. takes care of the delivery, installation and service.

For what period can you rent?
You can choose from different rental periods. Of course the following applies: the longer you rent, the cheaper it becomes. You can choose to rent for 3 or 5 years.

Are installation costs charged?
No, our fulfillment partner does not charge installation costs. They will deliver and install your device for free. Even if you live on the 2nd, 3rd or 4th floor.

Do I also have to pay a deposit?
No, you do not have to pay a deposit.
Do I have to connect the rented equipment myself?
No, our fulfillment partner does that for you. They deliver the device to your home and install it expertly. You will also receive a brief explanation so that you immediately know how the device works.

When can I reach customer service?
Customer service is available Monday through Thursday from 8:30 a.m. to 8 p.m., on Friday until 6 p.m., and at 1 p.m. You can reach customer service via 088 712 9010.

Which documents do I need for the application?
  • a valid proof of identity.
  • a bank card.
I'm moving, what do I have to do?
Let us know in time via customer service (088 712 9010), then we will arrange everything and we even help you move the rented equipment.

The main tenant is leaving. Now what?
You can have a subscription transferred to a different name at any time. The new main tenant will then have to rent at least the remaining part of the minimum term.

What if the rented device breaks down?
Contact our fulfillment partner via the website or call customer service (088 712 9010). The next working day they will try to visit you to solve the problem. If immediate repairs fail, they will install a replacement device if possible.

Can I have my existing subscription taken over by a roommate?
Are you are the main tenant, and are you moving? No problem! You can have the subscription transferred to another person at any time. The new main tenant will then have to rent for at least the remaining part of the contract. There are no costs associated with taking over a contract.

I have a complaint. What can I do?
We are happy to resolve your complaint. That is why we kindly ask you to pass on your complaint to customer service via 088 712 9010. After receiving the complaint you will receive a confirmation. We will respond to the complaint within 14 days of receipt. If we need more time, we will inform you of this.

What should I do at the end of the rental period?
At the end of the rental period you have several options:
  1. You continue to rent with our fulfillment partner (via Kamernet!) For a low monthly amount;
  2. You trade in the old equipment for a newer model;
  3. You terminate the contract and our fulfillment partner will collect the device from you.

Pay attention! If you want to terminate the contract, you must notify us in writing at least one month before the end of the contract. You have a cancellation period of 1 month.

My question is not listed.
If you have a question that is not listed here, please ask customer service via 088 712 9010.